Privacy Policy
How Back Garden & Beyond collects, uses and protects your personal information when you use our website or place an order with us.
At a glance
- We only collect information we actually need to process your enquiry, order or installation.
- Payment details are handled by secure third parties — Stripe, PayPal and Klarna — never stored on our website.
- We never sell your personal information.
- You can ask us what we hold about you, or request deletion, at any time.
Who we are
This website is operated by Back Garden & Beyond, a Hampshire-based fencing, decking, screening and garden structures supplier.
For any privacy-related questions, contact Luke at luke@backgardenandbeyond.com or call 07706 350563.
What we collect
When you contact us or place an order, we may collect your name, email address, phone number, delivery address and details of your enquiry or project.
We also collect basic analytics data about how the website is used, such as pages visited and approximate location, to help us improve the site.
How we use it
Your information is used to respond to enquiries, process and deliver orders, arrange installations, handle refunds and returns, and keep you informed about your order.
We only contact you about marketing if you have explicitly opted in, and you can unsubscribe at any time.
Payments
All payments are processed by our secure payment partners: Stripe, PayPal and Klarna. Your card or bank details are entered directly into their secure checkout and are never stored on our website.
Each provider has its own privacy policy which you can view on their websites. By completing a purchase you agree to the terms of the provider you choose at checkout.
Cookies
Our website uses cookies to remember your preferences, keep your basket working and help us understand how the site is used.
You can manage your cookie preferences using the banner shown on first visit, or through your browser settings at any time.
Sharing your data
We only share your information where necessary to fulfil your order — for example with delivery couriers, payment providers or our installation team.
We do not sell your personal data to any third party.
Your rights
Under UK GDPR you have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct any information that is wrong or out of date
- Request deletion of your data where there is no ongoing legal reason to keep it
- Object to or restrict certain types of processing
- Withdraw consent for marketing at any time
To exercise any of these rights, email us at luke@backgardenandbeyond.com and we will respond within 30 days.
Data retention
We keep customer records for as long as is needed to provide our services and to meet our legal and accounting obligations.
Once data is no longer needed it is securely deleted.
Security
Our website uses SSL encryption and all payments are handled by PCI-compliant providers.
While no system is ever completely risk-free, we take reasonable steps to protect your data against loss or unauthorised access.
Changes to this policy
We may update this policy from time to time to reflect changes in our services, technology or the law. The latest version will always be available on this page.
If you have concerns that we haven’t resolved, you can contact the Information Commissioner’s Office at ico.org.uk.
Questions about your data?
If you’d like a copy of what we hold about you, want something corrected, or have any other privacy question, get in touch and we’ll come back to you within 30 days.
