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Help centre

Frequently asked questions

Quick answers to the questions we get asked most about measuring, fencing, payments, installation and ordering online.

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Tap a question below to open the answer.

What is a starter post & do I need one?

A starter post is normally used at the beginning of a new fencing or screening run. If your installation starts from an open end rather than joining onto an existing post or structure, you will usually need one. If you are unsure, contact us before ordering and we can point you in the right direction.

What type of fencing do I currently have?

If you are replacing an existing fence, it helps to identify the current style first. Look at the panel type, post type, rail layout and overall finish. Matching what is already there can make ordering easier, while upgrading to a different style may affect measurements, posts and fittings.

How long is my garden?

The most accurate way is to measure each straight fence line separately with a tape measure. If your garden changes direction, treat each section as its own run. If you do not have a tape measure, modern phone tools and map apps can give you a useful estimate, but for final ordering a tape measure or site survey is always the better option.

How to dig a fence post hole

Fence post holes need to be deep enough and wide enough to support the post properly. The exact depth will depend on the height and style of fencing you are installing, but careful layout, straight alignment and solid fixing are all important if you want a long-lasting result.

How do I maintain my fencing, screening or decking?

Maintenance depends on the product you choose, but regular cleaning, checking fixings, keeping surfaces clear of debris and treating timber products when needed will all help extend the life and appearance of your installation.

Are my online payments secure?

Yes. Payments are processed through secure third-party checkout systems designed to protect your details during transaction processing. If you want more reassurance before ordering, visit our Shop With Confidence page or contact us directly.

Klarna

Klarna is a flexible payment option available at checkout on selected orders, giving you more control over how and when you pay.

Depending on eligibility, you may see options such as paying later after delivery or spreading the cost over instalments. All available options are clearly shown at checkout before you confirm your order.

Klarna securely handles your payment details within their own system, so your information is never stored on our website.

Klarna FAQ

When will Klarna appear?
Klarna is shown at checkout when your order and location meet their eligibility criteria.

Do I need to apply?
Yes — Klarna runs a quick check during checkout to confirm which payment options are available to you.

Are there any fees?
Some Klarna options are interest-free, while others may include charges depending on the plan you choose. Full details are always shown before payment.

Who manages the payments?
Klarna handles all repayments, schedules and account management directly through your Klarna account.

Can I still use other payment methods?
Yes — you can choose from standard payment options like card or PayPal if you prefer.

Most useful before ordering

Still can’t find the answer?

If your question is about measurements, products, installation or ordering online, just get in touch and we’ll point you in the right direction.

Frequently asked questions

Browse help topics

Most useful before ordering

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